Knowledge Base

Quick Start Guide

How to add my list?

How to send an SMS?

How to send an MMS ?

How does the opt-out system work ?

Messages not received by end user

Messaging

Getting started with bulk message

Building a message

When should I send a message?

How to send an MMS?

How to send an SMS ?

MMS Image Specification

File types for MMS

Is there any additional cost for two way communications?

Does Cellcast provide bulk SMS?

How is the message subject displayed on Android and iOS phones?

List Management

How do I get my customer list into Cellcast?

Do I have to upload my list in a specific format?

What happens when a customer unsubscribes?

Does Cellcast remove duplicates from my list?

Account

Are there any account activation, access or license fee's?

Does Cellcast offer pre-paid accounts only?

How can I purchase credits?

Can I purchase my own virtual number?

Does Cellcast provide Custom Alpha ID?

Will I receive a TAX invoice?

Can I re-sell Cellcast services?

Campaign

Need help creating a campaign?

Saving your campaign to return to it later?

Insights & Reports

Does Cellcast have direct routing to the carriers?

Does Cellcast provide monthly usage reports?

Integrations

Shopify Integration

How to set up Shopify integration?

BambooHR Integration

Cellcast Android App Integration

Facebook Lead Ads Integration

How to set up Facebook Lead Ads integration?

FreshBooks Integration

How to set up Freshbooks Integration?

Freshdesk Integration

How to set up Freshdesk integration?

API & Developers

Does Cellcast provide API?

Is real-time delivery report returned in the API?

Are Cellcast's end points SSL encrypted with TLS 1.1 or greater?

MMS RESTful API Details

SMS RESTful API Details

Does Cellcast return delivery time of SMS in API?

Advanced Features

What is Email to SMS?

How to set up email to SMS?

Automations

How do I setup auto responder?

Reseller/White-label

What are the features of Cellcast's new reseller account?

Your dashboard

Creating sub-clients

Manage sub-client pricing

Support

Is Cellcast a reliable messaging partner?

I am new to this! Can a human assist me?

Can we arrange a face to face meeting?

Do you have a system user manual?

What is Cellcast Privacy Policy?

What type of personal information does Cellcast collect from me?

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Knowledge Base

If you need additional help, we are always here to help.

Quick Start Guide

New to Cellcast? Don’t worry, we got your back! Here’s a quick guide that will help get you started.

Messaging

Everything you need to know about working with a message.

List Management

You’re looking for some tips on how to manage your customer list? We’ve got all the answers.

Account

Everything you need to know about your account, billing, multi account management and credit bundle purchases.

We are here for you. Whether it is to answer questions about your subscription, help troubleshoot problems and more – we’re ready 24/7!