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Knowledge Base
Quick Start Guide
How to add my list?
How to send an SMS?
How to send an MMS ?
How does the opt-out system work ?
Messages not received by end user
Messaging
Getting started with bulk message
Building a message
When should I send a message?
How to send an MMS?
How to send an SMS ?
MMS Image Specification
File types for MMS
Is there any additional cost for two way communications?
Does Cellcast provide bulk SMS?
How is the message subject displayed on Android and iOS phones?
List Management
How do I get my customer list into Cellcast?
Do I have to upload my list in a specific format?
What happens when a customer unsubscribes?
Does Cellcast remove duplicates from my list?
Account
Are there any account activation, access or license fee's?
Does Cellcast offer pre-paid accounts only?
How can I purchase credits?
Can I purchase my own virtual number?
Does Cellcast provide Custom Alpha ID?
Will I receive a TAX invoice?
Can I re-sell Cellcast services?
Campaign
Need help creating a campaign?
Saving your campaign to return to it later?
Insights & Reports
Does Cellcast have direct routing to the carriers?
Does Cellcast provide monthly usage reports?
Integrations
Shopify Integration
How to set up Shopify integration?
BambooHR Integration
Cellcast Android App Integration
Facebook Lead Ads Integration
How to set up Facebook Lead Ads integration?
FreshBooks Integration
How to set up Freshbooks Integration?
Freshdesk Integration
How to set up Freshdesk integration?
API & Developers
Does Cellcast provide API?
Is real-time delivery report returned in the API?
Are Cellcast's end points SSL encrypted with TLS 1.1 or greater?
MMS RESTful API Details
SMS RESTful API Details
Does Cellcast return delivery time of SMS in API?
Advanced Features
What is Email to SMS?
How to set up email to SMS?
Automations
How do I setup auto responder?
Reseller/White-label
What are the features of Cellcast's new reseller account?
Your dashboard
Creating sub-clients
Manage sub-client pricing
Support
Is Cellcast a reliable messaging partner?
I am new to this! Can a human assist me?
Can we arrange a face to face meeting?
Do you have a system user manual?
What is Cellcast Privacy Policy?
What type of personal information does Cellcast collect from me?
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Automations
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How do I setup auto responder?