Templates
E-Commerce

SMS Templates for the E-Commerce Industry

Published on
August 11, 2023

Introduction

Text messaging and e-commerce, a powerful combination to drive customer engagement and sales in today's digital world! This article delves into the exciting arena of SMS templates tailored for the e-commerce industry. We will navigate through practical, impactful strategies to amplify your brand's reach, engage with customers, and ultimately, boost your bottom line. Prepare to dive into the world of compelling messages that resonate with your audience and transform your e-commerce business. Let's get started!!

Abandoned cart reminder

Template #1

[FIRST NAME], you forgot something! Use code [YOURCODE] to get [DISCOUNT] off your cart. Return to your cart: [URL]

Opt-out reply STOP
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Template #2

Psst. Did you forget something in your cart? Claim your special offer: [URL]

Opt-out reply STOP
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Template #3

Hi [CUSTOMER NAME],

Something was left in your cart! Come on back and grab it before it’s gone. [LINK TO CART]

Opt-out reply STOP
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Order confirmation

Template #1

Hi [CUSTOMER NAME],

Your order number is #[ORDER NUMBER]. We will send you a tracking link once your order has shipped.

Opt-out reply STOP
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Delivery updates

Template #1

Your items have been delivered to a safe spot at your home. We hope you enjoy your purchase! For drop-off details, click [URL].

Opt-out reply STOP
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Template #2

Exciting news, [FIRST NAME]! Some item(s) in your order [NUMBER] have been shipped. Use this link to track your delivery: [URL]

Opt-out reply STOP
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Promotions

Template #1

Happy birthday from [COMPANY], [FIRST NAME]! We’d like to offer you [DISCOUNT] to make your day extra special: [URL]. Ts&Cs apply. 'STOP' to opt out.

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Template #2

VIP OFFER! Get [AMOUNT]% OFF our [PRODUCT RANGE] at [COMPANY]! Use code: [YOURCODE]. Expires in [HOURS]. Shop: [URL]. Text 'STOP' to opt out.

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Template #3

Hi [CUSTOMER NAME],

We’ve got a huge sale right now for our VIP customers, and you’re invited! With [DISCOUNT AMOUNT]% off all regular price items, you won’t want to miss this. Shop now: [LINK].

Text 'STOP' to opt out.

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Feedback requests

Template #1

I enjoyed talking today, [NAME]. Want to leave feedback? If so, please take this 2-step survey: [LINK]. Be well! Text STOP to unsubscribe.
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Template #2

Hi, [FIRST NAME]! We at [COMPANY] hope you’re well. Would you like to share your experience with us? If so, please leave a review on Yelp. Text STOP to unsubscribe.
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We hope that with the templates and strategies shared in this article, you are more confident using text messaging to maximise customer engagement, drive sales, and enhance overall customer satisfaction. Remember, the key to success in e-commerce is a combination of offering quality products and maintaining excellent customer relationships, and text messaging plays a pivotal role in the latter. As you implement these templates, don't forget to infuse your brand's unique voice into your messages. It's time to create meaningful, instant connections with your customers - one text at a time.

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