7 SMS Templates for Feedback and Reviews

Published on
December 13, 2023


Welcome to the ultimate guide for boosting customer engagement and improving your business through feedback and reviews via SMS. In today's digital age, customer feedback is not just desirable - it's essential. It not only shows your commitment to quality and service but also helps you identify areas for improvement. However, soliciting feedback and reviews can sometimes feel like a daunting task.

That's why we've curated a list of 7 powerful SMS templates designed to solicit, manage, and respond to customer feedback and reviews. Whether you're a small business owner, a customer service representative, or a marketing manager, this guide will equip you with the tools you need to utilise the power of text messaging to cultivate a stronger relationship with your customers.

Template 1

Hi, [FIRST NAME]! We at [COMPANY] hope you’re well. Would you like to share your experience? If so, please leave a review on Yelp.

Text STOP to unsubscribe.
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Template 2

Hi [First name],

Thanks for getting in touch recently. We hope we answered your query. Please let us know how we did by taking this short survey [link]

Opt-out reply STOP
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Template 3

I enjoyed talking today, [NAME]. Want to leave feedback? If so, please take this 2-step survey: [SURVEY LINK]. Be well! Text STOP to unsubscribe.
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Template 4

Hi [FIRST NAME], thanks for shopping at [COMPANY]. How would you rate your experience? Please leave us a review: [URL] or reply STOP to opt out.
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Template 5

[FIRST NAME], take our quick survey and we'll send you a code for 10% off your next order. Easy peasy! [LINK]

Opt-out reply STOP
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Template 6


Based on your recent purschase from [COMPANY], on a 0-10 scale, how likely are you to recommend us to a friend or colleague?

Opt-out reply STOP
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Template 7

[FIRST NAME], your experience really matters to us. We'd love to hear how we did, and what we can improve. Please take this short survey [LINK]

Opt-out reply STOP
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It's essential to recognise that customer opinions are the lifeblood of any business's improvement and growth. Whether it's praise for what's working or constructive criticism to identify areas for improvement, these text messages can be instrumental. We hope these templates provide you with a solid starting point for collecting feedback and generating positive reviews. Happy texting, and here's to a wealth of valuable customer insights!

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